You only pay for what you keep. As soon as we've processed your cancellation or return, we'll arrange for Powerpay to adjust the invoice.
The invoice hasn't arrived yet
We correct the amount before Powerpay creates the invoice. If you cancel your whole order, you won't receive an invoice.
Invoice received but not yet paid
We deduct the amount of the cancelled or returned items from the invoice. If you return everything, the invoice amount goes down to CHF 0. You can see the current status in the Powerpay customer portal.
Invoice already paid
We arrange for Powerpay to credit the amount to you. This creates a credit balance that you can have paid out. See “I have a credit balance with Powerpay – how do I get it back?”.
Faulty item, wrong delivery or missing parcel
Please contact our customer service team. Returns are subject to the same conditions as for all other payment methods.
