You've paid, but Powerpay isn't showing the payment, or the amount on the invoice is wrong. Here's what to do in either case.
Your payment is missing
Depending on your bank, a transfer can take a few working days. If the payment is still missing after that, it's usually for one of these reasons:
- You paid less than the minimum amount.
- The reference number is missing or wrong.
- You paid several invoices with a single transfer.
- Your payment went to Brands for Employees instead of Powerpay. See “I transferred the amount to Brands for Employees instead of to Powerpay”.
If none of these apply, send a copy of your proof of payment with your invoice number to info@powerpay.ch. Powerpay will then allocate the payment to your invoice.
The amount on the invoice is wrong
We're responsible for the content of your order. Please contact our customer service team with your order number. Tell us what's wrong, for example a cancelled item, a wrong price or a missing voucher.
We'll arrange for Powerpay to correct the amount. You can see the current status in the Powerpay customer portal.
