About 10 days after your order, Powerpay will send you the invoice by email. You'll receive a separate invoice for each order. You don't need to pay anything until then.
Haven't received an invoice?
- Check your spam or promotions folder. The sender is Powerpay.
- If your order was placed less than 10 days ago, Powerpay hasn't created the invoice yet. You won't see it in the customer portal either.
- You'll find a copy of the invoice in the Powerpay customer portal. You can also request one from info@powerpay.ch. Our customer service team can also resend it to you, to a different email address if needed.
Partial deliveries
If we deliver your order in several parcels, you'll still receive just one invoice. It covers your whole order.
Several orders
Powerpay combines anything that remains outstanding from one or more orders after the payment deadline into the monthly invoice. You can read more about this in “What is the monthly invoice and why does it include several orders?”.
Invoice by post
If your email address is no longer valid, Powerpay sends you the invoice by post. Powerpay charges CHF 2.90 for this.
So please enter your personal email address, not the one from your employer. Let Powerpay know your new email address directly at info@powerpay.ch. You can change the delivery method in the Powerpay customer portal.
Invoice or proof of purchase?
You pay with the invoice from Powerpay. You'll find the proof of purchase listing all items in your Brands for Employees customer account. The proof of purchase is not a request for payment.
