You have 30 days from receiving the invoice. The exact due date is shown on your invoice.
You can pay using the QR code in your e-banking or at a post office counter. Swiss Post charges a fee for payments at the counter.
Full amount or partial payment
- Full amount: if you pay the full amount, your invoice is settled. There are no further costs.
- Partial payment: if you only pay the minimum amount, Powerpay carries the rest over to your next monthly invoice. You'll find the minimum amount on the invoice.
A partial payment is a loan. Powerpay charges interest on the outstanding amount. You'll find the current rate in the Powerpay terms and conditions. The monthly invoice is explained in the article “What is the monthly invoice and why does it include several orders?”.
More than CHF 499.90 outstanding
If more than CHF 499.90 is still outstanding after one month and you want to continue with partial payments, Powerpay will send you a form. This is required by the Swiss Consumer Credit Act. Fill in the form and send it back to Powerpay. Alternatively, pay the outstanding amount in full.
Need more time?
Write to info@powerpay.ch. If you've returned goods or have an open complaint, please contact our customer service team. We'll then have Powerpay stop the reminders until the next monthly invoice. Interest on the outstanding amount continues to accrue during this time.
