Powerpay has declined your payment with “Pay by invoice” because the credit check was negative. You'll still see this payment method at checkout.
Possible reasons
- Powerpay can't confirm your billing address as a private address in Switzerland.
- You still have outstanding invoices with Powerpay.
- The order value exceeds your limit with Powerpay.
Excluded items
Vouchers and gift cards can't be paid for with “Pay by invoice”.
We don't know the reason
Powerpay carries out the credit check on its own; we only see the result. You can find out the reason from info@powerpay.ch. For data protection reasons, Powerpay only replies in writing.
How to order anyway
Your basket is saved. Complete your order with a different payment method, such as TWINT, credit card or PostFinance. Powerpay will check again when you place your next order.
