I have a credit balance with Powerpay – how do I get it back?

You've paid more than was outstanding, for example after returning items from an invoice you'd already paid. This credit balance is held by Powerpay.

Your options

1. Have it paid out: fill in the Powerpay refund form. The bank account must be in your name.
2. Keep it: Powerpay offsets the credit balance against your next order with “Pay by invoice”.

Only Powerpay can make the payout, so please don't send us any bank details.