Your payment isn't lost. We'll make sure Powerpay records your invoice as paid.
What we need from you
- your order number
- proof of payment showing the date and amount. You can black out your account number.
What happens next
As soon as we've found your payment, we'll cancel the invoice with Powerpay. Your order is then paid.
Until then, Powerpay may still show the invoice as unpaid. Please don't pay it a second time. If you receive a reminder in the meantime, please get in touch.
For future payments, always use the QR code on the Powerpay invoice.
