You've received a reminder because Powerpay didn't receive at least the minimum amount by the due date. Often it's a misunderstanding that can be cleared up quickly.
What you can do
- You've already paid: send your proof of payment with your invoice number to info@powerpay.ch.
- Return, cancellation, faulty or missing goods: contact our customer service team with your order number. We'll arrange for the invoice to be adjusted or clarify the case with Powerpay.
- Questions about fees, partial payment or debt collection: write directly to info@powerpay.ch.
Costs and process
Each reminder costs a fee, which increases with each reminder. If payment still isn't made after the third reminder, Powerpay passes the claim on to a debt collection agency. All fees are set out in the Powerpay terms and conditions.
Good to know
As soon as Powerpay receives the minimum amount, it resets the reminder level.
