Receiving an invoice for something you didn't order is worrying. Someone may have used your details without your knowledge. We take this seriously and will help you.
What to do
- Contact our customer service team immediately and give us the invoice or order number shown on the invoice. If the delivery is still on its way, we'll stop it.
- Report it to the police. The invoice number, amount and date are enough. All the details are on the invoice.
- Send a copy of the police report to info@powerpay.ch. Powerpay will look into the case.
Don't pay the invoice while Powerpay is looking into the case.
