If you notice a problem with one of our products and it is covered by the warranty, please follow the steps below to submit a warranty claim:
- Photo documentation: please take clear photos of the defective product.
- Fault description: Describe the fault as precisely as possible.
- Contact us: Send the photos and fault description to our customer service. You can contact us by e-mail or via the contact form on our website.
Review process:
After receiving your report, we will review the case and decide whether the item can be repaired or replaced under warranty. If the examination shows that no warranty service can be granted, we will inform you of the decision with a reason.
We endeavour to process all warranty claims quickly and transparently to ensure that you are satisfied with our products and service. If you have any questions about this process or any other concerns, please do not hesitate to contact our customer service team.
